Refund policy

EACH OF MAYA'S FRAGRANCES IS MADE-TO-ORDER, THEREFORE ALL SALES ARE FINAL. WE, HOWEVER, OFFER RETURNS AND EXCHANGES FOR RESELLABLE PRODUCTS. WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE, SO PLEASE CONTACT US IF YOU HAVE ANY CONCERNS UPON THE RECEIPT OF YOUR ORDER. 

PRE-AUTHORIZATION FOR RETURNS / MAYA PARFUMS ARE SHIPPED BY OUR SISTER COMPANY PERFUMARIE, THEREFORE, A PRE-AUTHORIZATION IS REQUIRED FOR ALL RETURNS AND EXCHANGES; PLEASE CONTACT US WITH ANY CONCERNS OR INITIATE THE PROCESS HERE.

YOU WILL RECEIVE RETURN INSTRUCTIONS ALONG WITH A RETURN AUTHORIZATION NUMBER WITH EVERY RETURN APPROVAL REQUEST. THE RETURN AUTHORIZATION NUMBER MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE PACKAGE. IF A PROBLEM OCCURS TO THE PRODUCT(S) DURING SHIPPING OR OTHER UNFORESEEN REASON A PHOTO IMAGE MAY BE ASKED IN RETURN TO VERIFY THE ISSUE. WE ARE NOT RESPONSIBLE FOR THE LOSS OR DELAY OF PACKAGES BEING RETURNED AND SUGGEST USING A SHIPPING SERVICE THAT PROVIDES A TRACKING NUMBER AND INSURANCE.

BY LAW, WE CANNOT ACCEPT RETURNS OF PERSONAL CARE, BEAUTY, AND CONSUMABLE PRODUCTS ONCE THEY'VE BEEN OPENED; THIS IS AN INDUSTRY-STANDARD CONSUMER PROTECTION. CONSIDER ITEMS PERSONAL CARE IF BY OPENING THEM THEY ARE NO LONGER HYGIENICALLY SAFE, SUCH AS SOAPS, SHAVING BRUSHES, CREAMS, LOTIONS, PERFUMES, ETC. WE DO NOT ATTEMPT TO RE-SELL PRODUCTS TO OUR CUSTOMERS. THEREFORE, ONCE OPENED, THESE ITEMS MUST BE DISCARDED, REPRESENTING A SIGNIFICANT COST TO US AND AN IMPOSITION TO OTHER CUSTOMERS, AS MOST OF OUR PRODUCTS ARE IMPORTED AND IN LIMITED SUPPLY. IF YOU WISH TO RESELL YOUR PRODUCT BY CONSIGNING IT TO THE DRAM MARKETPLACE BY PERFUMARIE, PLEASE VISIT THIS PAGE FOR DETAILS AND APPLY.

SHIPPING FEES ARE NOT REFUNDABLE FOR RETURNS. REFUNDS ARE ONLY ISSUED AS STORE CREDIT.