Shipping policy

SHIPMENTS / DUE TO THE PANDEMIC ORDER SHIPPING TIMES MAY BE INCREASED. WE APPRECIATE YOUR PATIENCE AS WE ALWAYS DO OUR BEST TO SHIP OUT YOUR ORDER AS SOON AS POSSIBLE.

YOU WILL RECEIVE AN E-MAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED FROM OUR DISTRIBUTION CENTER. YOU CAN TRACK YOUR ORDER FROM YOUR ACCOUNTS SECTION TO CHECK THE MOST UP-TO-DATE STATUS OF YOUR ORDER.
 
OWNERSHIP OF PACKAGES TURNED OVER TO USPS, UPS, DHL, FEDEX OR ANY OTHER COURIER SERVICE ARE CONSIDERED TRANSFERS TO THE BUYER. WE ARE NOT RESPONSIBLE FOR LOST, HELD, OR DAMAGED PACKAGES. WE ARE NOT RESPONSIBLE FOR MIS-DELIVERY ERRORS VIA CARRIER, OR INCORRECT SHIPPING INFO. SHIPPING IS A SERVICE YOU PURCHASE FROM THE COURIER COMPANY ALONG WITH YOUR ORDER FROM US, SO ANY SHIPPING ISSUES MUST BE HANDLED WITH THE COURIER DIRECTLY. 

PROCESSING TIME IS 5 TO 7 BUSINESS DAYS REGARDLESS OF SHIPPING SERVICE FOR IN-STOCK ITEMS. WE DO NOT SHIP ON FRIDAYS, SATURDAYS, SUNDAYS, OR HOLIDAYS.

THE U.S. DEPARTMENT OF TRANSPORTATION (USDOT) RESTRICTS THE SHIPMENT OF HAZARDOUS MATERIALS/ITEMS THAT COULD CONTRIBUTE TO A FIRE OR OTHER MISHAP. AEROSOL PRODUCTS IN PRESSURIZED SPRAY CONTAINERS (E.G., HAIRSPRAY, SHAVING CREAM, DEODORANT, AND SOME PERFUMES) AND PRODUCTS CONTAINING FLAMMABLE, VOLATILE, OR CORROSIVE CHEMICALS (E.G., AFTERSHAVE, PERFUMES, AND HAIR COLOR) HAVE THIS RESTRICTED STATUS. WE ARE COMMITTED TO GETTING YOU YOUR PRODUCTS AS FAST AS POSSIBLE, IN THE SAFEST AND RESPONSIBLE WAY. PLEASE CONTACT US SHOULD YOU REQUIRE ADDITIONAL INFORMATION.

WRONG ADDRESS, NON-RECEIVED ITEMS, AND RETURNS / IF THE ITEM IS NOT RECEIVED AND SENT BACK TO US BY THE POSTAL SERVICE COMPANY, YOU WILL BE CHARGED THE ACTUAL SHIPPING FEE. THE PRICE OF THE ITEM WILL BE ISSUED AS A STORE CREDIT ONLY ONCE WE RECEIVE THE RETURNED ITEM. WE WILL CONTACT YOU TO INFORM YOU WHEN WE RECEIVE THE PACKAGE.

INTERNATIONAL ORDER / MAYA PARFUMS CANNOT GUARANTEE DELIVERY TO FOREIGN DESTINATIONS DUE TO ONGOING CHANGES IN REGULATIONS, THEREFORE WE DO NOT OFFER REFUNDS FOR GOODS THAT ARE LOST IN TRANSIT, NOT RECEIVED, OR REFUSED FOR DELIVERY AT CUSTOMS. BY COMPLETING A PURCHASE, YOU ASSUME THE SOLE AND COMPLETE RISK ONCE A TRACEABLE TRACKING NUMBER IS ISSUED AND OUR PACKAGE IS SET IN MOTION. 

A SHIPMENT RELEASE IS REQUIRED FOR ALL INTERNATIONAL ORDERS TO COMPLETE FULFILLMENT. PLEASE CLICK HERE FOR THE FORM.